Customer Relationship Management ZOHO CRM
Automated Responses and Sales Management
What you'll learn
- Understand the basics of ZOHO CRM
- Manage leads and accounts
- Organize campaigns and products
- Enhance customer service
- Analyze data and visits
- Improve sales team performance
About this course
Zoho CRM is a comprehensive suite of applications that allows you to manage all operations within your business, especially online activities, with ease. In this course, you will explore Zoho applications that help manage and attract potential customers while automating processes that guide these customers through the sales funnel until they become buyers. You will also learn to manage and track purchase orders, returns, and all sales-related operations automatically. Additionally, you will discover how to respond to customer messages from Facebook and other platforms from a single location within Zoho, create chatbots for automated responses, and set up a customer service ticketing system, among other CRM management tasks.
Expected outcomes
- Master the use of Zoho CRM for effective customer relationship management.
- Ability to create and organize accounts and data within the system.
- Execute marketing campaigns and manage products and sales easily.
- Enhance customer service through the interactive ticketing system, Zoho Desk.
- Analyze data professionally to make strategic decisions.
Instructor
Eng. Kanaan Al-Hallaj
3,424 students14 courses
